With over 150 million monthly active users, Bluestacks is now the largest mobile gaming platform on PC. Bluestacks app player allows users to experience the fullscreen enjoyment for the most popular Android apps and games.
BlueStacks app player allows users to experience the fullscreen enjoyment for the most popular Android apps and games.
Even with this merited popularity, the latest BlueStack product, BlueStacks 2, doesn’t play nice with Windows 10.
With the Windows 10 Anniversary Update in early June, BlueStacks 2 users that were running on Windows 10 noticed that their client stopped working altogether. Any attempts to launch or reinstall Bluestacks 2 resulted in a soul-crushing blue screen named SYSTEM_SERVICE_EXCEPTION.
We encountered this issue ourselves and it is nerve-racking to say the least. We tried disabling the antivirus and firewall, uninstalling programs that might interfere with Bluestacks, launch in safe mode and a few other possible fixes to no avail.
After a while, we caught a break. We successfully identified the culprit as Hyper-V. Formerly known as Windows Server Virtualization, Hyper-V has the ability to create virtual machines on x86 and x64 systems running on Windows. For some reason, with the Windows 10 Anniversary update, Hyper-V received a new build that causes it to stop working alongside Bluestacks 2.
Since we use Bluestacks a lot more than we use Hyper-V (which is never), we set out to disable Hyper-V and see whether it solves the problem. As it turns out, it does.
Follow our quick guide down below to see how to disable Hyper-V and fix Bluestacks “System Service Exception”.
How to disable Hyper-V and fix Bluestacks Error
1. Press “Windows key + X”. This will bring out a hidden selection of quick options. Click on Programs and Features.
3. Click on Turn Windows features on or off.
4. Expand Hyper-V and uncheck all the options related to it and hit OK.
5. Restart when prompted and wait until Windows works out your changes.
6. Start Bluestacks again and see the magic happen.